Richemont Digital & Client Project Manager

Richemont is a Geneva-based luxury goods holding company that develops and manages a portfolio of maisons across jewellery, watches, leather goods and accessories. As a steward of high-end maisons, Richemont balances heritage craftsmanship with strategic investment in digital platforms and client experience to support its maisons globally.

1. Lead end-to-end delivery of digital and client-facing projects (e-commerce, CRM campaigns, clienteling tools, digital marketing activations) ensuring milestones, budgets and quality targets are met.
2. Define project scope, timeline, resource plan and risk mitigation; maintain RACI and escalation paths across internal stakeholders and external vendors.
3. Coordinate cross-functional teams including product, UX/UI, engineering, marketing, retail operations and legal to ensure brand-aligned execution.
4. Operate as primary client-facing project contact for maisons and key stakeholders; translate commercial requirements into digital specifications.
5. Establish and run project governance: sprint planning, stand-ups, progress reporting, change control and post-launch retrospectives.
6. Manage third-party suppliers and agencies, including contracts, deliverable acceptance criteria and performance SLAs.
7. Oversee QA, UAT and launch readiness activities; ensure seamless roll-out, adoption and operational handover to business teams.
8. Use analytics and KPIs to measure project impact and inform iterative optimisation of digital client journeys.

1. Proven track record delivering complex digital projects, ideally within luxury retail, watches, jewellery or premium consumer brands.
2. Demonstrable experience managing cross-functional and matrixed stakeholders, including external agencies and technical teams.
3. Strong organisational and programme-management capability with experience of Agile and waterfall delivery frameworks.
4. Excellent client-facing communication skills; ability to synthesise commercial needs into actionable digital requirements.
5. Familiarity with e-commerce, CRM and digital marketing ecosystems and associated vendor landscapes.
6. Project management certification (PMP, PRINCE2 or equivalent) preferred but not mandatory.

1. Jira
2. Confluence
3. Adobe Experience Manager (AEM)
4. Salesforce
5. Google Analytics / GA4
6. Figma
7. Microsoft Excel
8. PowerPoint
9. Asana
10. Slack

Typically 4–7 years of progressive experience in digital project or programme management, with a minimum of several projects delivered end-to-end; prior exposure to luxury retail or premium services strongly preferred.

Bachelor's degree in Business, Marketing, Digital Media, Information Systems or a related discipline, or equivalent professional experience.

Richemont cultivates a culture that values craftsmanship, long-term brand stewardship and cross-disciplinary collaboration. Teams operate in an international, high-expectation environment where attention to detail, client centricity and digital innovation are paramount.