Richemont Deputy Boutique Manager

Richemont is a Swiss-based luxury goods group comprising prestigious maisons in jewellery, watchmaking and high-end accessories. As an employer, Richemont emphasizes craftsmanship, heritage and client-focused retail excellence across a global network of boutiques, offering structured career paths within its maisons and a commitment to product knowledge and service standards.

1. Support the Boutique Manager in achieving sales targets, commercial KPIs and client retention objectives through proactive clienteling and relationship management.
2. Supervise daily boutique operations including team deployment, opening/closing procedures, cash handling and loss-prevention controls.
3. Coach, mentor and evaluate boutique staff to maintain exemplary service standards; deliver ongoing product and sales training.
4. Manage stock control processes, inventory reconciliations and periodic stocktakes in coordination with central operations.
5. Ensure visual merchandising and boutique presentation adhere to maison guidelines and seasonal directives.
6. Execute local marketing initiatives and coordinated VIP events or private appointments to cultivate high-value clients.
7. Prepare and submit operational and sales reports; escalate issues and propose corrective actions to senior management.
8. Maintain compliance with corporate policies, local regulations and brand security protocols.

1. Proven supervisory experience in luxury retail or premium hospitality environments.
2. Strong commercial acumen with a demonstrable track record of meeting or exceeding sales targets.
3. Exceptional interpersonal skills with refined clienteling and service orientation.
4. Solid numerical literacy for cash management, stock reconciliation and basic P&L understanding.
5. Professional demeanor, discretion when dealing with high-net-worth clients, and meticulous attention to detail.

1. Clienteling
2. Team leadership and coaching
3. Merchandising and visual standards
4. Inventory management and stocktaking
5. POS systems and cash handling
6. CRM usage
7. Sales reporting and basic Excel

Typically requires 3+ years of experience in luxury retail or boutique environments, including at least one year in a supervisory or assistant-manager role responsible for sales and team performance.

Bachelor’s degree in Business, Retail Management, Hospitality or a related discipline preferred; vocational qualification or equivalent luxury retail experience accepted.

Richemont’s maisons cultivate an environment rooted in craftsmanship, heritage and client service excellence. The workplace encourages professional development, rigorous product knowledge and collaborative retail teams dedicated to delivering refined, personalised experiences for discerning customers.