Richemont Customer Service Operations Specialist

Tokyo • Japan

Wednesday, September 3, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of brands. As part of this illustrious conglomerate, Richemont offers a dynamic and culturally rich work environment, fostering innovation and excellence across its global operations.

1. Prepare trade documents and materials related to the export of repair items.
2. Input repair requests for headquarters in Switzerland and France.
3. Create export documents and materials, including SAP system processing.
4. Handle processing of imported items post-repair completion.
5. Verify physical items and repair details with headquarters and process in SAP system.
6. Manage cost settlement processes related to exports and imports.
7. Support semi-custom order reception and shipment, including inventory management.

1. Bachelor's degree from a four-year university.
2. Minimum of 3 years of professional experience.
3. Native-level proficiency in Japanese.
4. Business-level English proficiency in writing; speaking skills preferred.

1. Fast and accurate data entry; SAP experience preferred.
2. Intermediate proficiency in MS Excel, Word, and PowerPoint.
3. Strong communication skills within and outside the team.
4. Ability to work independently with a strong sense of responsibility.
5. Capability to balance speed and performance quality.
6. Experience in luxury brand industry preferred.
7. High motivation for improvement and problem-solving.

At least 3 years of professional experience, preferably within the luxury brand industry.

Bachelor's degree from a four-year university.

Richemont provides a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within a global luxury conglomerate.

Richemont fosters a culture of excellence and innovation, encouraging employees to achieve their full potential within a supportive and collaborative environment. The company values diversity and inclusivity, promoting a workplace where creativity and individuality are celebrated.