Richemont Customer Service Operations Specialist

Tokyo • Japan

Tuesday, May 27, 2025

Richemont, a distinguished leader in the luxury goods sector, offers an unparalleled environment for professionals seeking to excel in the world of high-end fashion and accessories. As part of a globally recognized conglomerate, Richemont provides its employees with the unique opportunity to work with some of the most prestigious brands in the industry, fostering a culture of excellence and innovation.

1. Manage customer service operations for repair requests from end-users, boutiques, and wholesale dealers.
2. Collaborate with related departments, IT teams, and international teams to ensure seamless operations.
3. Input data into SAP, including repair requests, estimates, and invoices.
4. Prepare documentation and handle logistics for the import and export of repair items.

1. Bachelor's degree or equivalent from a four-year university.
2. Minimum of three years of professional experience.
3. Native-level proficiency in Japanese.
4. Business-level English writing skills preferred.

1. Proficient in data entry with accuracy and speed, SAP experience preferred.
2. Intermediate skills in MS Excel, Word, and PowerPoint.
3. Strong communication skills within and outside the team.
4. Ability to work independently with a strong sense of responsibility.
5. Experience in luxury brand environments preferred.
6. High motivation for improvement and problem-solving.

A minimum of three years in a professional setting, preferably within the luxury sector.

Bachelor's degree or equivalent.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Richemont prides itself on a culture that values innovation, excellence, and collaboration. Employees are encouraged to take initiative and contribute to the company's legacy of luxury and quality.