Richemont Commercial Operations Director

Richemont is a Geneva‑based luxury goods group that houses multiple high‑end maisons active in jewellery, watches, leather goods and accessories. As an employer, Richemont combines heritage craftsmanship with a global retail and wholesale footprint, offering an international, brand‑driven environment that values long‑term stewardship, creative excellence and commercial rigour.

1. Define and execute the commercial operations strategy to maximise revenue and margin across maisons and channels.
2. Own P&L delivery, sales forecasting, assortment and inventory optimisation tied to short‑ and long‑term commercial plans.
3. Lead cross‑functional collaboration with buying, supply chain, marketing, retail, digital and finance to ensure alignment and flawless go‑to‑market execution.
4. Establish and monitor KPIs, reporting frameworks and business reviews to drive performance improvements and data‑driven decision making.
5. Sponsor initiatives to optimise commercial processes, implement best practices and manage change across regional and global teams.
6. Build, mentor and lead a high‑performing commercial operations team; recruit and develop talent and govern stakeholder relations at senior levels.

1. Proven leadership record in commercial operations, retail or wholesale within luxury goods or premium consumer brands.
2. Strong financial literacy with direct responsibility for P&L, forecasting and margin management.
3. Demonstrated capability in cross‑functional stakeholder management and complex programme delivery.
4. Strategic mindset with excellent analytical, problem‑solving and decision‑making skills.
5. Fluent English; additional languages (French, Italian or German) advantageous for a Geneva‑based, multi‑brand role.

1. Commercial strategy
2. P&L management
3. Sales forecasting & demand planning
4. Inventory and assortment optimisation
5. Retail and wholesale channel management
6. KPI design and performance analytics
7. Cross‑functional leadership and stakeholder management
8. Change management and process improvement
9. CRM / ERP integration knowledge

Extensive senior‑level experience (typically 8–12+ years) in commercial operations, retail or sales operations within luxury or premium consumer sectors, with a record of leading cross‑border teams and delivering measurable revenue and margin improvement.

Bachelor’s degree in Business, Commerce, Finance or a related discipline; MBA or equivalent postgraduate qualification preferred.

Richemont fosters a culture rooted in artisanal excellence and long‑term brand stewardship, combining the entrepreneurial spirit of individual maisons with the governance of a global group. The workplace emphasises collaboration across functions and geographies, valuing craftsmanship, sustainability and measured commercial ambition.