Richemont Client & Hospitality Coordinator

Vacheron Constantin is a haute horlogerie Maison within the Richemont group, renowned for artisanal watchmaking and refined client experiences. As part of Richemont, the brand operates boutiques and client services teams globally and prioritizes craftsmanship, personalized service and discreet luxury.

1. Serve as primary concierge for clients visiting the Omotesando boutique, delivering highly personalised hospitality from arrival through after‑sales follow‑up.
2. Manage client appointments, confirmations and in‑store itineraries; coordinate schedules across sales, watchmaking and after‑sales teams.
3. Maintain and update client records and interactions within the CRM; ensure data accuracy and confidentiality in line with brand standards.
4. Coordinate VIP events, private viewings and watch presentations in boutique or offsite venues, including logistics, guest lists and vendor liaison.
5. Prepare client communications and bespoke documentation (invoices, servicing updates, letters) with impeccable attention to detail and brand tone.
6. Facilitate communication between international clients and local teams, arranging translations, travel logistics or special requests as required.
7. Support boutique management with operational tasks such as daily reporting, stock movement tracking, and preparation of concierge welcome amenities.

1. Proven experience in luxury retail, hospitality or clienteling, preferably within watches or high jewellery.
2. Exceptional interpersonal skills and a demonstrated aptitude for discreet, high‑touch service to high‑net‑worth individuals.
3. Strong organisational ability with meticulous attention to detail and the capacity to manage competing priorities.
4. Familiarity with CRM platforms and boutique operations; comfort handling confidential client information.
5. Availability to work retail hours, including weekends and occasional evenings for VIP events.

1. Client relationship management
2. Appointment and calendar coordination
3. Event coordination and logistics
4. CRM usage and data management
5. Microsoft Office (Outlook, Excel, Word)
6. High standard of written and verbal communication
7. Attention to detail and discretion

Typically 2+ years in luxury retail, hospitality or client services; direct experience supporting VIP clientele and coordinating boutique events is strongly preferred. Prior exposure to watch or jewellery brands and after‑sales workflows is advantageous.

Bachelor's degree or equivalent vocational qualification preferred; hospitality, languages, business or luxury retail studies advantageous.

The Maison cultivates a culture of impeccable taste, technical excellence and personalised client care, combining traditional craftsmanship with modern retail standards. Teams are expected to embody discretion, professionalism and a collaborative attitude while maintaining the brand's elevated guest experience.