Richemont Brand Ambassador (CRC)

Richemont is a global luxury goods group comprising a portfolio of prestigious maisons across jewelry, watches, leather goods and writing instruments. The group is known for its commitment to artisanal craftsmanship, heritage brands and a client-centric approach; as an employer it emphasizes professional development, cross-maison collaboration and high standards of service appropriate to the luxury sector.

1. Act as the primary point of contact for high-value clients through the Client Relations Centre (CRC), delivering personalized, discreet and relationship-driven service.
2. Handle inbound and outbound client communications across phone, email and digital channels, resolving enquiries and managing complex after‑sales cases.
3. Qualify leads, schedule appointments with boutiques or private consultations, and support conversion through targeted clienteling and follow-up.
4. Maintain accurate client records and activity logs in the CRM, ensuring data integrity and timely follow-up on requests, orders and repairs.
5. Collaborate with boutiques, sales teams and technical departments to coordinate stock availability, bespoke requests and concierge services.
6. Upsell and cross-sell across the brand portfolio by leveraging product knowledge and understanding client preferences and purchase history.
7. Prepare client dossiers and briefing notes for in-person appointments and special events; contribute to targeted retention and reactivation campaigns.
8. Adhere to brand standards of confidentiality, compliance and luxury service etiquette on all client interactions.

1. Professional presence and outstanding verbal and written communication skills appropriate to servicing high‑net‑worth clients.
2. Demonstrable experience in client relations, luxury retail, concierge or CRM-driven sales environments; 1–3 years preferred.
3. Strong organizational skills with the ability to manage concurrent enquiries, follow-ups and appointment schedules with meticulous attention to detail.
4. Problem-solving aptitude and the capacity to handle sensitive or escalated client situations with poise and discretion.
5. Fluency in English required; multilingual ability (Spanish or Portuguese) is highly desirable given the Miami market.

1. Luxury clienteling and relationship management
2. Omnichannel customer service (phone, email, chat)
3. CRM usage and data hygiene (experience with CRM systems)
4. Appointment setting and calendar coordination
5. Order management and after‑sales coordination
6. Cross‑selling and revenue conversion techniques
7. Professional telephone etiquette and written correspondence
8. Collaborative liaison with retail and service teams

Preferably 1–3 years of client relations, concierge, or luxury retail experience; demonstrated success interacting with high‑net‑worth clientele and supporting sales conversion through CRM management.

High school diploma or equivalent required; bachelor's degree in hospitality, communications, business or related field preferred.

Richemont cultivates a culture rooted in craftsmanship, heritage and exceptional client service. Teams operate with a collaborative, maison-focused mindset where discreet professionalism and attention to detail are paramount, and employees are encouraged to develop expertise within the luxury domain.