Richemont Boutique Operations Manager

Richemont is a leading luxury goods holding company comprising a portfolio of distinguished maisons including Cartier, Van Cleef & Arpels, Montblanc and several fine watch and jewellery brands. As a global employer, Richemont emphasises heritage craftsmanship, meticulous quality standards and cross‑maison collaboration to deliver exceptional client experiences in premium retail environments.

1. Oversee day‑to‑day operations of the Istinye Park boutique to ensure flawless client service and compliance with maison standards.
2. Drive sales performance and execution of commercial initiatives to achieve store KPIs and revenue targets.
3. Recruit, coach and develop boutique staff; design and implement training programmes focused on product knowledge, clienteling and service excellence.
4. Manage inventory control, stock replenishment and stocktakes to minimise shrinkage and ensure merchandise availability.
5. Implement visual merchandising directives and maintain boutique presentation in line with brand guidelines.
6. Coordinate scheduling, payroll inputs and resource planning to optimise labour productivity and customer coverage.
7. Ensure adherence to corporate policies for loss prevention, health & safety, cash handling and regulatory compliance.
8. Prepare regular operational and sales reports; liaise with regional management on performance, local initiatives and key clients.

1. Proven leadership and people management skills with a record of developing high‑performing retail teams.
2. Strong commercial acumen with ability to interpret KPIs, forecast demand and translate data into actionable plans.
3. Excellent client‑facing skills and an uncompromising focus on discretionary luxury service.
4. Solid organisational capability in inventory management, visual merchandising and store administration.
5. Flexibility to work evenings, weekends and public holidays as required by boutique operations.
6. Legal right to work in Turkey.

1. Team leadership and staff development
2. Inventory and stock control
3. Clienteling and relationship management
4. Visual merchandising execution
5. Retail KPI analysis and sales forecasting
6. Loss prevention and cash handling procedures
7. Scheduling and labour planning
8. Microsoft Office (Excel, Outlook) and retail POS familiarity

Minimum five years' experience in luxury retail, including at least two years in a supervisory or store management capacity, preferably within watch, jewellery or high‑end fashion maisons.

Bachelor's degree or equivalent vocational qualification preferred; substantial relevant retail management experience may be accepted in lieu of formal degree.

The Richemont group fosters a culture rooted in craftsmanship, brand authenticity and meticulous attention to service. Colleagues operate in a collaborative, maison‑driven environment where development, mentorship and respect for heritage are central to daily work.