Richemont Boutique Operations Coordinator

Richemont is a Swiss-based luxury goods group encompassing leading maisons across jewellery, watches, leather goods and accessories. As an employer, the group prioritizes artisanal excellence, heritage-driven creativity and global retail standards, offering a structured yet client-focused environment across an international network of boutiques.

1. Coordinate day-to-day operational activities across one or multiple boutiques, ensuring adherence to brand standards and SOPs.
2. Manage inventory processes: receiving, stock reconciliation, cycle counts and shrinkage control; liaise with central logistics for replenishment and transfers.
3. Oversee incoming and outgoing shipments, customs documentation when required, and relationships with external couriers and internal logistics teams.
4. Prepare and submit daily and periodic operational reports (sales reconciliation, stock movements, KPIs) to regional operations and store leadership.
5. Maintain and troubleshoot Point of Sale (POS) operations and ensure accurate cash handling and end-of-day procedures.
6. Support boutique managers with store openings, merchandising resets, seasonal changeovers and special events logistics.
7. Implement and monitor compliance with loss-prevention, health & safety, and internal audit requirements.
8. Train and coach store teams on operational procedures, inventory controls and systems usage; act as escalation point for operational issues.

1. Minimum secondary diploma; bachelor's degree in business, logistics or a related discipline preferred.
2. 2+ years' experience in retail operations, inventory control or logistics—experience within luxury or premium retail strongly preferred.
3. Strong numeracy and analytical aptitude with proven experience producing operational and sales reports.
4. Excellent organisational skills with the ability to prioritise competing operational demands in a fast-paced boutique environment.
5. Professional-level English and fluent Spanish (spoken and written).
6. Legal authorization to work in Mexico.

1. Microsoft Excel
2. Microsoft Outlook
3. SAP Retail
4. Point of Sale (POS) systems
5. Inventory management
6. Operational reporting

At least 2 years of hands-on retail operations or logistics experience, preferably within luxury or premium brands; proven track record coordinating between boutiques and central teams.

Secondary diploma required; bachelor's degree in business, logistics, supply chain or related field preferred.

Richemont fosters a workplace rooted in craftsmanship, heritage and meticulous attention to detail. Teams operate in an international, client-centric environment where cross‑functional collaboration and high standards of service are expected.