Richemont Boutique Operations Associate

Richemont is a Swiss-based luxury goods holding company that manages a portfolio of prestigious maisons across jewellery, watches, writing instruments and fashion accessories. As an employer it is known for preserving artisanal craftsmanship and brand heritage while operating a global retail network that emphasizes client service, product excellence and professional development.

1. Support daily boutique operations to ensure a flawless client experience, including opening and closing procedures and maintaining boutique presentation standards.
2. Manage stock movements and perform regular inventory counts, receiving deliveries and coordinating replenishment with regional logistics teams.
3. Execute visual merchandising directives and maintain product displays to brand guidelines, ensuring merchandise presentation reflects maison standards.
4. Operate the point-of-sale system and process sales transactions, exchanges and after-sales services with accuracy and attention to confidentiality.
5. Contribute to loss-prevention and compliance activities by following cash handling procedures, reporting discrepancies and maintaining accurate records.
6. Assist boutique management with administrative tasks, clienteling follow-up, appointment coordination and ad-hoc project work to support store objectives.

1. Experience in luxury or premium retail environments, preferably in boutique operations, stock control or client-facing roles.
2. Demonstrable attention to detail, reliability and a customer-first attitude appropriate for high-touch luxury retail.
3. Ability to work flexible hours including evenings, weekends and peak retail periods.
4. Right to work in the United States and ability to meet any local employment clearance requirements.

1. Inventory management
2. Point of Sale (POS) operations
3. Visual merchandising
4. Clienteling and client relationship management
5. Cash handling and loss-prevention procedures
6. Strong organisational and time-management skills

Prior retail experience — ideally within the luxury sector — with direct exposure to boutique operations, stock control and customer service. Typically 1–3 years in a retail environment is expected for this associate-level role.

High school diploma or equivalent; vocational training or tertiary studies in retail, hospitality, business or a related field preferred.

Richemont cultivates a culture that prizes craftsmanship, brand authenticity and impeccable client service. The retail environment is collaborative and performance-focused, offering opportunities to learn maison-specific standards and to grow within an international luxury network.