Richemont Boutique Manager

Richemont is a Swiss-based luxury goods holding company that owns and supports a portfolio of maisons renowned for jewellery, watches and high-end accessories. The group combines artisanal craftsmanship, maison heritage and a global retail network to present and develop iconic luxury houses across international markets.

1. Lead daily boutique operations, ensuring exemplary standards of client service, visual presentation and stock integrity.
2. Recruit, train and coach a high-performing sales team; establish individual and team objectives and conduct regular performance reviews.
3. Drive sales and profitability through effective merchandising, targeted clienteling, CRM usage and execution of promotional plans.
4. Manage inventory, stock replenishment and loss-prevention processes; liaise with regional supply chain and wholesale teams.
5. Control boutique P&L elements including payroll, expenses and payroll efficiency while reporting KPIs to regional management.
6. Implement brand initiatives and local marketing activities in coordination with corporate and regional teams to maximise footfall and conversion.
7. Ensure compliance with brand standards, legal requirements and internal policies (security, data protection, health & safety).

1. Proven supervisory or managerial experience in luxury retail or premium hospitality environments.
2. Demonstrable record of meeting and exceeding sales targets and managing boutique financial performance.
3. Strong leadership abilities with experience in coaching, talent development and conflict resolution.
4. Excellent clienteling and relationship management skills, with a focus on affluent clientele and aftercare.
5. High level of commercial acumen and numeracy for P&L oversight and KPI-driven management.

1. Clienteling
2. Visual merchandising
3. P&L management
4. Inventory control
5. Staff recruitment and coaching
6. CRM usage and reporting
7. Loss prevention
8. Microsoft Excel
9. Point-of-sale (POS) systems

Typically 3–5+ years of progressive responsibility in luxury retail management, with direct experience running a boutique or flagship store and delivering sustained sales growth.

Bachelor's degree preferred; diploma or vocational qualification in business, retail management, hospitality or fashion is acceptable.

Richemont cultivates a culture that values artisanal excellence, brand heritage and meticulous client service. Colleagues operate within a structured, collaborative environment where commercial rigour and attention to detail are balanced with respect for creative and craft traditions.