Richemont Assistant Boutique Manager

Richemont is a leading Swiss luxury goods group composed of distinguished maisons, including IWC Schaffhausen. The group is recognised for its stewardship of artisanal watchmaking, haute jewellery and luxury leather goods, and offers a structured, brand-driven retail environment that emphasises craftsmanship, client service and professional development.

1. Support the Boutique Manager in achieving store sales targets and retail KPIs through proactive leadership and daily operational oversight.
2. Lead, coach and schedule boutique sales consultants to deliver bespoke client experiences and consistent clienteling across IWC’s high-value watch clientele.
3. Maintain boutique standards for visual merchandising, product presentation and inventory accuracy, including stock rotation and shrinkage control.
4. Manage boutique administration: cash handling and reconciliation, POS operation, appointment management and reporting to regional management.
5. Coordinate after‑sales service and warranty processes with in‑house and external service centres, ensuring effective client communication and follow‑up.
6. Organise and execute client events, private viewings and product launches to cultivate and expand the VIP client base.
7. Enforce compliance with brand policies, local regulations and Richemont service standards; participate in recruitment and performance reviews.

1. Proven supervisory experience in luxury retail, preferably within high-end watch or jewellery boutiques.
2. Demonstrated ability to lead, motivate and develop a small team in a fastidious, service‑led environment.
3. Exceptional clienteling and relationship‑management skills with a focus on long‑term VIP client development.
4. Strong numerical aptitude for sales analysis, stock-control and daily cash reconciliation.
5. Professional presentation and thorough knowledge of luxury retail operations; familiarity with watch terminology and after‑sales workflows is advantageous.
6. Fluency in Japanese desirable and business‑level English advantageous for liaising with regional teams and international clients.

1. Clienteling
2. Visual merchandising
3. Inventory management
4. Team leadership and coaching
5. Sales forecasting and KPI management
6. POS systems
7. Microsoft Excel / Office
8. After‑sales coordination (watches)

Typically 3–5 years of experience in luxury retail with at least 1–2 years in a supervisory or assistant manager role; direct experience with high‑value timepieces or jewellery is strongly preferred.

High school diploma required; tertiary education in business, retail management, hospitality or a related discipline preferred.

Richemont boutiques cultivate a culture of meticulous service, technical expertise and respect for heritage craftsmanship. Teams operate in a client‑centric, collaborative environment where professional development and brand stewardship are prioritised.