Qeelin Sales Associate

Qeelin is a contemporary fine-jewellery maison renowned for designs that blend Chinese cultural motifs with modern luxury sensibilities. The brand operates an international boutique network and emphasises artisanal craftsmanship, discreet service and curated client relationships within an elevated retail environment.

1. Deliver attentive, brand-standard client service throughout the shopping journey, ensuring a refined and memorable experience for each customer.
2. Achieve and contribute to store sales targets through proactive clienteling, product presentation and consultative selling.
3. Maintain up-to-date knowledge of product collections, trends and competitor activity; translate market insight into professional advice for clients.
4. Master and apply all in-store systems, POS processes and operational procedures while ensuring strict compliance with company policies.
5. Protect merchandise and reduce shrinkage by following loss-prevention protocols and secure handling procedures.
6. Adhere to brand appearance and conduct standards at all times, representing the maison with poise and discretion.
7. Carry out additional tasks and projects as assigned by store management to support store performance and team objectives.

1. Demonstrable customer-service orientation with the ability to build rapport and long-term client relationships.
2. Excellent interpersonal and communication skills, with a polished and professional demeanour.
3. High standards of personal presentation consistent with luxury brand requirements.
4. Ability to follow operational procedures meticulously, including cash handling and loss-prevention protocols.
5. Flexibility to work retail hours, including weekends and peak trading periods.

1. Consultative selling and clienteling
2. Product knowledge (jewellery) and styling advice
3. Visual merchandising and presentation
4. Point-of-sale (POS) operation and transactions
5. Loss prevention and inventory security
6. Cross-selling and upselling techniques
7. Team collaboration and store operations

Preferably 1+ year of retail experience, ideally within luxury goods or jewellery; experience in client-facing roles with a track record of meeting sales targets is advantageous.

Secondary education (high school diploma) or equivalent; vocational training in retail, luxury sales or hospitality is advantageous.

Qeelin's boutiques combine refined Chinese-inspired design with contemporary retail theatre, fostering a client-centric environment where craftsmanship and discretion are prized. The workplace emphasises polished service, close-knit team collaboration and continuous improvement in product knowledge and selling skills.