Qeelin Sales Associate — Client Advisor

Qeelin is a contemporary fine-jewelry maison with strong Chinese heritage and international presence. The brand is known for marrying traditional craftsmanship with modern design and operates within the global luxury retail landscape as part of a major luxury group. As an employer, Qeelin emphasizes client‑centric service, product expertise and high retail standards across its boutiques.

1. Deliver attentive, personalised client service in accordance with QEELIN service standards to ensure an exceptional shopping experience.
2. Advise clients throughout the buying journey by presenting collections, explaining product characteristics, styling options and trends.
3. Achieve individual and store sales targets; actively collaborate with colleagues to support team performance and store objectives.
4. Monitor local market and competitor activity; provide professional insight to clients to strengthen brand awareness and satisfaction.
5. Operate and maintain familiarity with in‑store processes, tools and POS systems; comply strictly with group and brand commercial policies and operational procedures.
6. Protect merchandise integrity by following loss‑prevention protocols and ensuring stock security.
7. Maintain a professional personal image and conduct that reflects brand standards.
8. Undertake additional tasks and ad hoc responsibilities as assigned by the store manager or supervisor.

1. Proven customer‑facing skills with a strong service orientation and polished interpersonal manner.
2. Commercial mindset with ability to drive sales and convert opportunities into transactions.
3. Knowledge of jewellery and watches is strongly preferred; ability to communicate product features and craftsmanship confidently.
4. High standards of personal presentation and adherence to brand guidelines.
5. Ability to follow operational procedures and commercial policies precisely.
6. Flexible availability to work retail hours, including weekends and holidays.

1. Client advising
2. Luxury retail sales
3. Product knowledge — jewellery and watches
4. Visual merchandising
5. Customer relationship management
6. Point of sale (POS) operation
7. Inventory control and loss prevention
8. Market and competitor awareness

At least 1 year of retail sales experience; prior experience in luxury retail or jewellery/watches preferred. Demonstrated track record of meeting sales objectives and delivering high‑level client service.

High school diploma or equivalent; vocational training or certificate in retail, sales or luxury goods is advantageous.

Qeelin cultivates a refined, client‑focused retail environment where product knowledge and craftsmanship are prized. The boutique culture values collaboration, precision and a polished presentation, offering staff exposure to high‑touch luxury retail and international clientele.