Puig Customer Care Executive

Puig is a renowned fashion and fragrance company with a rich heritage of crafting exceptional luxury products. As a family-owned business, Puig is celebrated for its commitment to innovation, creativity, and sustainability. The company operates globally, offering a dynamic and inclusive work environment that fosters professional growth and development.

1. Manage customer inquiries and complaints for the France and Benelux regions efficiently and professionally.
2. Coordinate with internal departments to resolve customer issues promptly.
3. Maintain accurate records of customer interactions and transactions.
4. Analyze customer feedback to identify trends and areas for improvement.
5. Develop and implement customer service procedures and policies.

1. Fluency in French and English is required; proficiency in Dutch is advantageous.
2. Bachelor's degree in Business, Communications, or a related field.
3. Previous experience in a customer service role within the luxury sector.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in CRM software and Microsoft Office Suite.
4. Ability to work independently and as part of a team.

A minimum of 3 years of experience in customer service, preferably within the luxury fashion or fragrance industry.

Bachelor's degree in Business, Communications, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Puig fosters a culture of creativity and collaboration, encouraging employees to contribute innovative ideas and solutions. The company values diversity and inclusivity, creating a supportive environment where all team members can thrive.