Prada Welcoming Advisor

The Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation in the fashion industry. As a global leader, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce representing over 100 nationalities, Prada Group is committed to fostering a diverse and inclusive environment.

1. Warmly greet clients and engage with them to provide a professional, efficient, and friendly welcome.
2. Manage customer flow to ensure a seamless in-store experience, particularly during peak times, by engaging clients in meaningful conversation.
3. Conduct store tours, demonstrating extensive knowledge of the store's history and interior design.
4. Assist store management in ensuring adequate coverage of store entrances.
5. Welcome each customer individually with utmost courtesy, learning and using their names.
6. Support Client Advisors during the sales process.
7. Address basic customer queries and problems, escalating complaints as necessary.
8. Participate in organizing in-store events, fulfilling customer requests, and coordinating special moments for guests in collaboration with the Store Manager and colleagues.
9. Respond to special customer requests and follow up to ensure satisfaction.
10. Consistently exhibit exceptional communication and guest relations skills.
11. Record and update customer information in CRM systems.
12. Contribute to maintaining high security levels and prevent product theft.

1. Passion for human relations and experience in building long-lasting relationships and curating guest experiences.
2. Problem-solving skills, curiosity, and an interest in luxury fashion, art, and design.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Familiarity with the local area and entertainment options to make guest recommendations.
6. Previous experience in a luxury setting such as a spa, hotel, or residential environment is preferred.
7. Fluency in spoken English; proficiency in other languages is desirable.

Previous experience in a luxury setting, such as a spa, hotel, or residential environment, is preferred.

Employees benefit from working in a creative and international environment, with opportunities for professional growth driven by curiosity and a quest for excellence. The Prada Group values talent and passion, promoting an inclusive work environment with equal opportunities for all.

Prada Group fosters a creative and international workplace culture, driven by the pursuit of excellence and innovation. The company values diversity and inclusivity, ensuring equal opportunities and a respectful environment for all employees, regardless of personal characteristics.