Prada Team Manager

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates across more than 45 countries under prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce representing over 100 nationalities.

1. Serve as a Brand Ambassador, achieving qualitative and quantitative objectives for the assigned product category department.
2. Motivate and manage the department team to meet sales targets and ensure an exceptional client service experience.
3. Analyze department performance and implement actions to achieve business objectives.
4. Provide commercial insights and suggestions to the Store Manager.
5. Drive the team to exceed key performance indicators (KPIs).
6. Stay informed on market trends and share insights with relevant functions.
7. Promote the development of the e-commerce channel.
8. Ensure high levels of customer satisfaction and foster customer loyalty through excellent service.
9. Engage and support the sales team in clienteling activities to attract new local customers.
10. Train and inspire sales staff in product knowledge, sales techniques, customer service, and company procedures.
11. Identify high-potential collaborators for internal development opportunities.
12. Facilitate effective communication and information sharing through morning briefings.
13. Ensure in-depth product knowledge within the department and support product/collection training needs.
14. Provide feedback and suggestions on department needs to the Store Manager.
15. Maintain the visual presentation of the department.
16. Ensure efficient back-of-house organization and protect company assets, while upholding staff grooming standards.

1. Passion and knowledge of the managed product category
2. Business-driven mindset
3. Ability to lead and influence peers
4. Strong customer service approach
5. Natural ability to serve clients
6. Confident, enthusiastic, and positive demeanor
7. Problem-solving skills
8. Organized and detail-oriented
9. Fluency in English; additional languages are desirable

Previous experience in a similar role within the luxury fashion industry is required.

Business/Retail Management degree or equivalent is a plus.

Working in a creative and international environment with opportunities for professional growth. Commitment to an inclusive work environment with equal opportunities for all.

Prada Group fosters a creative and international workplace, driven by a commitment to excellence and curiosity. The company values the talent and passion of its employees, promoting professional growth and inclusivity. Diversity is celebrated, ensuring a fair and respectful environment for all.