Prada Senior Client Advisor

Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and visionary innovation. As part of its iconic portfolio, the group encompasses brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries, Prada Group employs a diverse workforce representing more than 100 nationalities, fostering a creative and international environment driven by curiosity and a pursuit of excellence.

1. Ensure an extraordinary luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
2. Promote and convey the brand philosophy and values to clients, guiding them into the world of Prada.
3. Achieve individual and team sales targets, acting proactively to ensure exceptional service both in-store and online.
4. Exceed KPI goals, ensuring the highest quality of sales and customer service.
5. Demonstrate extensive knowledge of products, Prada's history, culture, and DNA.
6. Capture and maintain customer data in the company CRM to offer a personalized approach and develop future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to discuss with customers and provide advice.
9. Resolve client complaints in collaboration with the line manager and client service team.
10. Operate with the utmost care and respect for products.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House, participating in daily store operations and maintaining an organized stock room.
14. Adhere to company procedures on operational guidelines, security, inventory, and reporting activities.
15. Foster open communication and teamwork, contributing to a positive work environment and embracing diversity and inclusion values.

1. Experience within a luxury or premium brand

1. Understanding of luxury customer service
2. Ability to build long-lasting client relationships
3. Teamwork and independent work capability
4. Excellent communication and interpersonal skills
5. Fluency in English

Previous experience in a similar role within a luxury or premium brand is required.

Working with Prada Group offers the opportunity to grow professionally in a dynamic and international environment, with a focus on talent and passion.

Prada Group values a creative and international work environment, driven by curiosity and the pursuit of excellence. The company places importance on diversity and inclusion, fostering a collaborative and supportive atmosphere.