Prada Instore CRM Specialist

Amsterdam • Netherlands

Thursday, January 15, 2026

The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation within the fashion industry. As a global leader, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, operating in over 45 countries with a diverse workforce representing more than 100 nationalities.

1. Ensure accuracy and quality of customer data in CRM systems.
2. Analyze Client Advisor performance and provide insights to Store Management and CRM Manager.
3. Support the launch and optimization of CRM tools and functionalities in store.
4. Generate and interpret CRM and performance reports.
5. Manage customer lists and support targeted local marketing actions.
6. Assist Store Manager with in-store CRM action plans aligned with business needs.
7. Deliver CRM training and ongoing support to store team.

1. Several years of experience in CRM, retail, or customer experience.

1. Customer-centric approach with a focus on in-store service.
2. Strong analytical and communication skills.
3. Proficiency in MS Office programs, especially Excel.
4. Fluency in Dutch and English; additional languages are advantageous.

Several years of experience in CRM, retail, or customer experience are required.

The role offers the opportunity to work in a creative and international environment, fostering professional growth and development. The Prada Group is committed to an inclusive work environment, ensuring equal opportunities for all.

Prada Group values creativity, curiosity, and the pursuit of excellence, fostering an inclusive and diverse workplace. The company is dedicated to providing equal opportunities and building a fair and respectful environment for all employees.