Prada In-Store CRM Specialist

Founded in 1913 in Italy, the Prada Group is a leader in the luxury sector, operating in more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group is known for its tradition of excellence and innovation, with a diverse workforce of over 100 nationalities. Prada is also active in the art field and has expanded into the food sector with the acquisition of Pasticceria Marchesi 1824. The company values talent and passion, fostering professional growth in a creative and international environment.

1. Support the store by ensuring sales staff cultivate clients through outreach and private appointments.
2. Provide consistent training and strengthen store teams on CRM and clienteling activities.
3. Ensure the development and execution of store CRM outreach initiatives.
4. Ensure adoption and follow-up of the Group clienteling strategy across all store team members.
5. Provide individual feedback to store staff on CRM initiatives.
6. Share and encourage clienteling best practices with store staff.
7. Manage client gifting and customer experiences budget.
8. Monitor and track main KPIs on a store and individual client advisor level.
9. Educate and train sales staff on the usage of digital tools for clienteling initiatives.

1. 3 years of experience in CRM, marketing, clienteling, or retail.
2. English proficiency is required; other languages are a plus.
3. Avoidance of military service obligation for male candidates.

1. Passion for human relations, sales, CRM, and clienteling.
2. Problem-solving skills.
3. Interest in luxury/fashion, art, and design.
4. Ability to build long-lasting relationships with clients.
5. Teamwork and independent work capabilities.
6. Excellent communication and interpersonal skills.
7. Self-organization, self-discipline, and systematic working.
8. Ability to assess reason-result analysis and take necessary actions.
9. Strong multitasking and follow-up skills.
10. Eagerness for learning and development.

3 years of experience in CRM, marketing, clienteling, or retail.

The Prada Group offers a creative and international environment, valuing curiosity and the quest for excellence. The company is located in Istanbul, providing a dynamic workplace culture.