Prada In-Store CRM Specialist

Istanbul • Turkey

Monday, January 13, 2025

Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation, operating globally across more than 45 countries. The Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, and employs a diverse workforce representing over 100 nationalities. With its recent venture into the food sector through the acquisition of Pasticceria Marchesi 1824, Prada maintains its commitment to excellence. The Group is also actively engaged in contemporary art projects, further enhancing its cultural footprint. As an employer, Prada fosters a creative and international environment, valuing the talent and passion of its employees, which drives both individual and collective success.

1. Cultivate and enhance CRM and clienteling culture within the store.
2. Train and support sales staff in client outreach and private appointments.
3. Develop and implement local CRM outreach initiatives.
4. Ensure adherence to the Group's clienteling strategy and provide feedback to staff.
5. Monitor key performance indicators (KPIs) related to client interactions and outreach.
6. Promote and train staff on the use of digital tools for clienteling.

1. Minimum of 3 years experience in CRM, marketing, clienteling, or retail.
2. Fluency in English; additional languages are advantageous.
3. Exemption from military service obligations for male candidates.

1. Strong passion for human relations and sales.
2. Excellent communication and interpersonal skills.
3. Ability to build long-lasting client relationships.
4. Problem-solving skills and curiosity in luxury fashion, art, and design.
5. Self-discipline and systematic working approach.
6. Strong multitasking and follow-up abilities.
7. Eagerness for learning and development.

A minimum of 3 years in CRM, marketing, clienteling, or retail is required.

Working in a creative and international environment with opportunities for professional growth.

Prada Group champions a culture of innovation and creativity, providing a dynamic and international workplace. Employees are encouraged to pursue excellence and are supported in their professional development, fostering a collaborative and inspiring environment.