Prada Group Department Manager

Stockholm • Sweden

Tuesday, November 25, 2025

The Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation within the fashion industry. As a global leader, the Group operates in over 45 countries with esteemed brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce of over 100 nationalities. The Prada Group is renowned for its commitment to excellence and forward-thinking vision, making it a distinguished employer in the luxury sector.

1. Lead the department team to surpass financial targets and optimize sales performance, contributing to the store's overall success.
2. Assist the Store Manager in crafting and executing business plans by analyzing departmental performance and suggesting actionable strategies.
3. Drive the team to exceed their KPI targets.
4. Encourage cross-selling and up-selling across product categories.
5. Maintain a robust presence on the shop floor, ensuring exemplary client service.
6. Promote Omni-Channel awareness and support the use of digital tools to enhance client relationships.
7. Support e-commerce channel development by promptly addressing online orders and maintaining service standards.
8. Stay informed on market trends relevant to the department and share insights with relevant functions.
9. Ensure visual merchandising aligns with company guidelines to attract clients and maximize sales.
10. Foster a client-centric environment by developing strong client relationships and delivering exceptional after-sales experiences.
11. Identify opportunities to attract new clients and grow departmental sales.
12. Strengthen client loyalty through clienteling initiatives.
13. Manage customer complaints proactively to maintain positive client relationships.
14. Foster team spirit and a positive environment through effective communication.
15. Promote open communication within the team and lead morning briefings.
16. Master company tools and applications, ensuring the team is updated with relevant information.
17. Train and inspire the department on product knowledge, sales techniques, and company policies.
18. Identify talent within the team and propose development opportunities.
19. Ensure team development through coaching and regular follow-ups on individual action plans.
20. Support the Store Manager in market mapping for recruitment purposes.
21. Promote synergy between front and back of house operations.
22. Enforce company procedures related to cash handling, inventory, and logistics.
23. Contribute to the care of company assets.
24. Provide feedback on departmental needs to the Store Manager and relevant teams.
25. Ensure efficient back-of-house organization and asset protection.
26. Implement company policies and procedures across all operational activities.

1. Fluency in Swedish
2. Prior experience in luxury or premium brands

1. Ability to exceed financial and KPI targets
2. Exceptional client service skills
3. Strong leadership and motivational abilities
4. Effective communication skills
5. Market trend awareness within the luxury sector

Experience in luxury or premium brands is essential, with a proven track record in driving departmental performance and delivering exceptional client service.

Prada Group offers a creative and international work environment, fostering professional growth through a commitment to diversity and inclusion. The company ensures equal opportunities for all candidates, promoting a fair and respectful workplace.

Prada Group values creativity, curiosity, and the pursuit of excellence. The company is dedicated to fostering an inclusive work environment that respects and values diversity, ensuring equal opportunities for all employees.