Prada Group Client Advisor

Singapore • Singapore

Wednesday, April 23, 2025

The Prada Group, a paragon of luxury and innovation, was founded in Italy in 1913. As a leader in the luxury sector, it operates globally across more than 45 countries under renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a workforce representing over 100 nationalities, the Group has also ventured into the food sector with the acquisition of Pasticceria Marchesi 1824, maintaining its commitment to excellence. Additionally, the Prada Group is deeply engaged in the art world, enhancing its influence through evolving contemporary art projects.

1. Ensure an extraordinary and memorable luxury customer experience, placing the client at the forefront.
2. Exceed individual sales targets and contribute to the store's overall success.
3. Achieve KPI goals, maintaining high standards of sales and customer service.
4. Demonstrate comprehensive knowledge of Prada products, history, and culture.
5. Capture and maintain customer data in the CRM to foster personalized relationships.
6. Promote an Omni Channel mindset.
7. Stay informed on fashion trends and competitors to engage effectively with clients.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Handle products with utmost care and respect.
10. Utilize digital tools to enhance the luxury experience.
11. Conduct customer appointments in-person or virtually.
12. Collaborate with Back of House for daily store operations and stock management.
13. Adhere to company procedures on operations, security, and reporting.
14. Foster a positive team environment, embracing diversity and inclusion.

1. Passion for human relations and sales
2. Problem-solving abilities
3. Curiosity and interest in luxury fashion, art, and design
4. Experience in building long-lasting client relationships
5. Ability to work both independently and as part of a team
6. Excellent communication and interpersonal skills
7. Passion and knowledge of the product category

Experience in luxury retail or a similar customer-facing role is preferred.

Employees enjoy a creative and international work environment, opportunities for professional growth, and the chance to work with a diverse team.

The Prada Group fosters a creative and international environment where curiosity and the pursuit of excellence drive success. The company values the talent and passion of its employees, promoting professional growth and embracing diversity and inclusion.