Prada Group Client Advisor

Paris France

Tuesday, January 28, 2025

The Prada Group, a paragon of luxury and innovation, was established in 1913 in Italy. It encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries and employing individuals from more than 100 nationalities, the Group offers a dynamic and creative work environment. It values the talent and passion of its employees, fostering their professional growth and contributing to its enduring success.

1. Serve as an ambassador of the brand, embodying and promoting its philosophy and values to clients.
2. Maximize individual and team sales by providing an extraordinary luxury customer experience.
3. Place the client at the forefront, ensuring a welcoming environment and meeting their needs with excellence.
4. Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
5. Embrace and promote an Omni Channel mindset.
6. Collaborate with colleagues to ensure a consistent and exceptional client experience, supporting diversity and inclusion.
7. Engage in cross-selling across departments to achieve sales targets and KPIs.
8. Stay informed about fashion trends and competitors.
9. Demonstrate comprehensive brand and product knowledge.
10. Address customer complaints effectively, involving management when necessary.
11. Maintain high standards of shop floor and visual display, adhering to operational guidelines and stock procedures.
12. Contribute to shop security and prevent product theft.

1. Passion for selling and retail.
2. Curiosity and interest in luxury fashion, art, and design.
3. Experience in building long-lasting client relationships.
4. Ability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. Ambition, resilience, self-motivation, and a results-driven attitude.
7. Problem-solving skills.
8. Fluency in English; additional languages are desirable.

Experience in luxury retail and client relationship management is essential.

The position offers a creative and international work environment, opportunities for professional growth, and the chance to work with a diverse team.

The Prada Group fosters a culture of creativity and international collaboration, valuing curiosity and the pursuit of excellence. It emphasizes the importance of diversity and inclusion, creating a positive and supportive workplace.