Prada Group Client Advisor

Brussels • Belgium

Friday, March 21, 2025

The Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and visionary innovation. As a prestigious entity within the luxury fashion industry, it encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries and employing individuals from more than 100 nationalities, the Prada Group is committed to fostering a creative and international work environment that values talent and passion, driving professional growth and success.

1. Serve as a brand ambassador, promoting the brand philosophy and values to clients.
2. Maximize individual and team sales by providing an extraordinary luxury customer experience.
3. Capture and manage customer data in the CRM to maintain and develop client relationships.
4. Embrace and promote an Omni Channel mindset.
5. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
6. Engage in cross-selling across departments to achieve sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate comprehensive brand and product knowledge.
9. Address customer complaints effectively, liaising with management when necessary.
10. Maintain high standards of shop floor and visual display, adhering to operational guidelines.
11. Contribute to security measures to prevent product theft.

1. Passion for selling and retail.
2. Interest in luxury fashion, art, and design.
3. Experience in building long-lasting client relationships.
4. Ability to work both independently and as part of a team.
5. Excellent communication and interpersonal skills.
6. Ambition, resilience, and self-motivation.
7. Result-driven and problem-solving abilities.
8. Fluency in English and Dutch.

Proven experience in luxury retail or a similar customer-facing role is required.

The Prada Group offers a dynamic and inclusive work environment, opportunities for professional growth, and exposure to a global luxury fashion network.

The Prada Group fosters a creative and international workplace culture, emphasizing diversity, inclusion, and the pursuit of excellence. Employees are encouraged to harness their curiosity and passion, contributing to the brand's innovative spirit.