Prada Department Manager

Vienna • Austria

Monday, March 31, 2025

Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovative vision. As a leading entity in the luxury fashion industry, Prada Group encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries, the group prides itself on a diverse workforce comprising over 100 nationalities, fostering a creative and international work environment.

1. Act as a Brand Ambassador, achieving qualitative and quantitative objectives for the assigned product category.
2. Manage and motivate the department team to achieve sales targets and ensure exceptional client service.
3. Provide an exceptional welcome and customer service, promoting cross-selling among product categories.
4. Analyze department performance and define actions to achieve business objectives.
5. Offer commercial suggestions to the Store Manager.
6. Drive the team to exceed their KPIs.
7. Stay updated on market trends and share insights with relevant functions.
8. Promote the development of the ecommerce channel.
9. Ensure high levels of customer satisfaction through excellent service.
10. Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and acquiring new local customers.
11. Train and inspire the sales staff in product knowledge, sales techniques, customer service, and company procedures.
12. Identify high-potential collaborators for internal development opportunities.
13. Ensure effective communication and encourage information sharing through ad hoc morning briefings.
14. Guarantee in-depth product knowledge within the department, supporting product/collection training needs.
15. Provide feedback and suggestions on department needs to the Store Manager.
16. Ensure the visual presentation of the department meets company standards.
17. Maintain effective and efficient back-of-house organization and uphold company asset protection and staff grooming standards.

1. Fluent in German and English

1. Passion and knowledge of the managed product category
2. Business-driven mindset
3. Ability to lead and influence peers
4. Strong customer service approach
5. Confident, enthusiastic, and positive demeanor
6. Problem-solving skills
7. Organized and detail-oriented
8. Market and product knowledge/passion
9. Interest in luxury/fashion, art, and design

Proven experience in a similar role within the luxury fashion industry is preferred.

Business/Retail Management degree or equivalent is a plus.

Opportunity to work in a creative and international environment with professional growth potential.

Prada Group values creativity, innovation, and excellence, fostering a workplace culture that encourages curiosity and the professional growth of its employees. The diverse and international environment is driven by the passion and talent of its people.