Prada Department Manager

Amsterdam • Netherlands

Saturday, September 27, 2025

Founded in 1913, the Prada Group is a beacon of luxury and innovation, renowned for its commitment to excellence. As a leader in the luxury sector, the Group operates globally across more than 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a diverse workforce, comprising over 100 nationalities, fostering a rich and inclusive work environment.

1. Act as a Brand Ambassador, achieving qualitative and quantitative objectives for the assigned product category.
2. Motivate and manage the department team to meet sales targets and deliver exceptional client service.
3. Ensure an exceptional welcome and customer service, promoting cross-selling among product categories.
4. Analyze department performance and define actions to achieve business objectives.
5. Provide commercial suggestions to the Store Manager.
6. Drive the team to exceed their KPIs and stay updated on market trends.
7. Foster the development of the e-commerce channel.
8. Ensure high levels of customer satisfaction and strengthen customer loyalty.
9. Engage and support the sales team in clienteling activities to grow department sales.
10. Train and inspire sales staff in product knowledge, sales techniques, and company procedures.
11. Identify high-potential collaborators for internal development opportunities.
12. Ensure effective communication and encourage information sharing.
13. Guarantee in-depth product knowledge within the department and support product/collection training needs.
14. Provide feedback and suggestions on department needs to the Store Manager.
15. Ensure effective visual presentation and back-of-house organization.
16. Protect company assets and ensure staff grooming standards.

1. Passion and knowledge of the managed product category
2. Business-driven mindset
3. Team player with leadership and influence abilities
4. Strong customer service approach
5. Natural ability to serve clients
6. Confident, enthusiastic, and positive demeanor
7. Problem-solving skills
8. Organized and detail-oriented
9. Market and product knowledge
10. Interest in luxury fashion, art, and design
11. Fluent in Dutch and English

Proven experience in a similar role within the luxury retail sector is preferred.

Business/Retail Management degree or equivalent is a plus.

The role offers the opportunity to work in a creative, international environment that values curiosity and excellence. Employees are encouraged to grow professionally within a diverse and inclusive workplace that promotes equal opportunities for all.

Prada Group fosters a creative and international workplace culture, driven by curiosity and a quest for excellence. The company values the talent and passion of its employees, promoting professional growth within a diverse and inclusive environment. Committed to equal opportunities, Prada ensures a respectful workplace for all, celebrating diversity as a core value.