Prada Client Advisor

Prada Group, a paragon of luxury and innovation, was founded in 1913 in Italy and has since become a global leader in the luxury sector. Operating in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce of over 100 nationalities.

1. Provide exceptional customer service by creating a warm and sophisticated environment, adhering to the 'Client Journey Ceremony' to meet all customer needs and desires.
2. Exceed individual sales targets and contribute to the overall success of the store through high sales performance.
3. Maintain high standards of customer service and sales quality to achieve KPI targets.
4. Demonstrate deep understanding of Prada's products, history, culture, and brand DNA to enhance customer communication.
5. Actively acquire customer information, accurately input data into the CRM system, and develop personalized approaches to strengthen customer relationships and future business opportunities.
6. Promote and understand the omnichannel approach.
7. Stay informed about the luxury fashion world, including the latest fashion trends and competitor information, to enhance customer conversations and styling suggestions.
8. Responsibly address customer feedback and complaints in collaboration with supervisors and the customer service team.
9. Handle products with the utmost care and respect.
10. Utilize digital tools to provide a seamless and integrated luxury experience.
11. Conduct high-quality customer appointments in-store or through virtual formats using technology.
12. Participate in store operations and maintain an organized stock environment in collaboration with the back-of-house team.
13. Adhere to internal operational guidelines, inventory management, security, cash register operations, logistics, and reporting as required by headquarters.
14. Foster a positive workplace environment that respects Diversity & Inclusion values through teamwork and open, constructive communication.

1. Passion for fashion and a strong affinity for the Prada brand.
2. Experience in sales and client development within luxury brands, premium luxury, or select shops.
3. Extensive experience in selling ready-to-wear, shoes, and leather goods.
4. Proven track record in external sales and client development.
5. Experience in long-term client development and promotions using smartphones or other technologies.
6. Sales experience utilizing foreign languages such as English, Chinese, or Korean (business-level Japanese skills are mandatory).
7. Professional demeanor and a responsible approach to work.
8. Hospitality experience or other industries are welcomed depending on the store.

1. Exceptional customer service skills
2. Strong sales and client development abilities
3. Deep product and brand knowledge
4. Proficiency in CRM systems
5. Multilingual communication skills
6. Professionalism and responsibility
7. Teamwork and communication

Experience in luxury brand sales, client development, and a proven track record in external sales are required.

Opportunities for career advancement within the Prada Group, a dynamic and inclusive work environment, and potential for cross-functional roles.

Prada Group fosters a dynamic and inclusive work environment that values diversity and innovation. Employees are encouraged to contribute to a positive workplace culture that respects the values of Diversity & Inclusion.