Prada Client Advisor

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation within the fashion industry. As a global leader, the Group operates in over 45 countries under prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, employing a diverse workforce representing more than 100 nationalities.

1. Create a welcoming environment for clients, meeting their needs and requests while providing excellent service in line with the 'client journey ceremony'.
2. Capture customer data in the company CRM to maintain and develop relationships, offering a personalized approach and future opportunities.
3. Embrace and promote an Omni Channel mindset.
4. Collaborate effectively with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion.
5. Provide an excellent in-store experience at all times.
6. Engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate brand and product knowledge.
9. Effectively manage customer complaints by liaising with the line manager when necessary.
10. Maintain high standards of shop floor and visual display in compliance with Prada's operational guidelines and stock procedures.
11. Contribute to security measures and remain vigilant to prevent product theft.

1. Passion for selling and retail environments
2. Curiosity and interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, and problem-solving abilities
7. Fluency in French and English

Experience in luxury retail or a similar customer-facing role is preferred.

The position offers the opportunity to work in a creative and international environment, fostering professional growth and development.

Prada Group is committed to fostering an inclusive work environment that values diversity and ensures equal opportunities for all candidates. The company believes in the importance of talent and passion, promoting a fair and respectful workplace for all.