Prada Client Advisor

London • UK

Thursday, February 12, 2026

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation in the fashion industry. As a global leader, the Group operates in over 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce representing more than 100 nationalities, Prada Group is committed to excellence and diversity.

1. Provide an exceptional and memorable luxury customer experience, prioritizing client needs and fostering meaningful relationships.
2. Serve as a Brand Ambassador, conveying and promoting Prada's philosophy and values to clients.
3. Achieve individual and team sales targets, acting proactively to ensure optimal service both in-store and through e-commerce channels.
4. Exceed KPI goals, ensuring the highest quality of sales and customer service.
5. Demonstrate extensive knowledge of Prada products, history, culture, and DNA.
6. Capture and manage customer data in the company CRM, maintaining and developing relationships for personalized service and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage in informed discussions with clients and provide advice.
9. Resolve client complaints in collaboration with line managers and the Client Service team.
10. Handle products with the utmost care and respect.
11. Utilize company digital tools to offer a comprehensive luxury experience.
12. Conduct customer appointments in-person or via virtual meetings.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
14. Adhere to company procedures regarding operations, security, cash activity, inventory, logistics, and reporting.
15. Foster a positive working environment by embracing diversity and inclusion values.

1. Experience within a luxury or premium brand.

1. Understanding of luxury customer service.
2. Ability to build long-lasting client relationships.
3. Teamwork and independent work capabilities.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Previous experience in a similar role within a luxury or premium brand is required.

Prada Group offers a creative and international work environment, fostering professional growth through valuing talent and passion. The company is committed to inclusivity, ensuring equal opportunities for all candidates.

Prada Group promotes an inclusive and diverse workplace culture, valuing curiosity and the pursuit of excellence. The company is dedicated to creating a respectful environment that offers equal opportunities regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.