Prada Client Advisor

London • UK

Wednesday, January 21, 2026

Prada Group, a distinguished leader in the luxury fashion industry, was established in 1913 in Italy. Renowned for its tradition of excellence and innovation, the Group operates globally across more than 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, Prada Group is committed to fostering an inclusive and dynamic work environment.

1. Provide an extraordinary and memorable luxury customer experience, placing the client at the forefront and meeting their needs and expectations.
2. Achieve individual and team sales targets, contributing to the overall success of the store.
3. Exceed KPI goals, ensuring high-quality sales and exceptional customer service.
4. Demonstrate comprehensive knowledge of Prada products, history, culture, and brand DNA.
5. Capture and maintain customer data in the company CRM to foster personalized relationships and future opportunities.
6. Embrace and promote an Omni Channel mindset.
7. Stay informed on luxury fashion trends and competitors to engage customers effectively and provide informed advice.
8. Resolve client complaints in collaboration with the line manager and Client Service team.
9. Operate with care and respect for products, utilizing digital tools to enhance the luxury experience.
10. Conduct customer appointments in-person or virtually, leveraging technology.
11. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
12. Adhere to company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
13. Foster open and constructive communication with colleagues, contributing to a positive working environment and embracing diversity and inclusion values.

1. Previous experience within a luxury or premium brand.

1. Understanding of luxury customer service.
2. Proven ability to build long-lasting client relationships.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Candidates must have similar experience within a luxury or premium brand, demonstrating an understanding of luxury customer service and client relationship building.

Prada Group offers a creative and international work environment, promoting professional growth and valuing talent and passion. The company ensures equal opportunities for all candidates and is committed to diversity and inclusion.

Prada Group fosters a creative and international environment where curiosity and the pursuit of excellence drive success. The company values talent and passion, promoting professional growth and ensuring an inclusive workplace that respects diversity and offers equal opportunities.