Prada Client Advisor

London • UK

Wednesday, January 21, 2026

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a leader in the global luxury sector, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing more than 100 nationalities, Prada Group is committed to excellence and innovation.

1. Provide an exceptional and memorable luxury customer experience, placing the client at the forefront and addressing their needs and expectations.
2. Act as a Brand Ambassador, conveying and promoting the brand philosophy and values to clients.
3. Achieve individual and team sales targets, ensuring proactive engagement and superior service both in-store and through e-commerce channels.
4. Exceed KPI goals, ensuring the highest quality of sales and customer service.
5. Demonstrate comprehensive knowledge of products, Prada history, culture, and brand DNA.
6. Capture and maintain customer data in the company CRM to foster personalized relationships and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage in knowledgeable discussions with clients.
9. Resolve client complaints in collaboration with line managers and the Client Service team.
10. Operate with the utmost care and respect for products.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Conduct customer appointments in person or virtually.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
14. Ensure compliance with company procedures on operations, security, cash activity, inventory, logistics, and reporting.
15. Foster a positive working environment by embracing diversity and inclusion values and collaborating effectively with colleagues.

1. Experience within a luxury or premium brand.

1. Understanding of luxury customer service.
2. Proven ability to build long-lasting client relationships.
3. Capability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Fluency in English.

Prior experience in a similar role within a luxury or premium brand is required.

Working at Prada Group offers a creative and international environment, fostering professional growth through the value placed on talent and passion. The company promotes an inclusive work environment, ensuring equal opportunities for all.

Prada Group values creativity, curiosity, and the pursuit of excellence, fostering a diverse and inclusive workplace. The company is committed to providing equal opportunities and building a respectful environment for all employees.