Prada Client Advisor

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury fashion sector, the Group operates across more than 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a workforce representing over 100 nationalities, Prada Group is committed to excellence and diversity.

1. Ensure an extraordinary and memorable luxury customer experience, prioritizing client needs and expectations.
2. Serve as a Brand Ambassador, conveying and promoting the Brand philosophy and values.
3. Achieve individual and team sales targets, acting proactively to ensure superior service both in-store and online.
4. Exceed KPI goals while maintaining high-quality sales and customer service.
5. Demonstrate comprehensive knowledge of Prada products, history, culture, and DNA.
6. Capture and maintain customer data in the Company CRM to foster personalized relationships and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage customers and provide informed advice.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Operate with the utmost care and respect for the products.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Conduct customer appointments in person or via virtual meetings.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
14. Comply with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
15. Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment.

1. Passion for human relations and sales
2. Problem-solving skills and curiosity about luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Passion and knowledge of the managed product category

Experience in luxury sales or a related field is preferred, with a proven track record of building client relationships.

Working at Prada Group offers a creative and international environment, fostering professional growth through a focus on talent and passion. The company promotes an inclusive work environment, ensuring equal opportunities for all employees.

Prada Group values curiosity, excellence, and diversity, fostering an inclusive workplace that respects and celebrates individual differences. The company is committed to creating a fair and respectful environment for all employees.