Prada Client Advisor

Prada Group, a prestigious leader in the luxury fashion industry, is renowned for its innovative designs and commitment to excellence. As part of a global conglomerate, Prada operates under esteemed brands such as Miu Miu, Church's, and Car Shoe, offering a diverse and dynamic work environment. The company values diversity and inclusivity, fostering a culture where talent and passion drive professional growth.

1. Provide exceptional customer service, ensuring a memorable luxury experience for clients.
2. Capture and manage customer data to maintain and develop client relationships.
3. Embrace and promote an Omni Channel approach to sales and service.
4. Collaborate with team members to ensure a consistent and exceptional customer experience.
5. Engage in cross-selling across departments to maximize sales opportunities.
6. Stay informed about fashion trends and competitors.
7. Demonstrate comprehensive brand and product knowledge.
8. Address customer complaints effectively, involving management when necessary.
9. Maintain high standards of shop floor and visual displays in line with company guidelines.
10. Contribute to store security and prevent product theft.

1. Fluent in spoken English.
2. Proven experience in building long-lasting client relationships.
3. Ability to work both independently and collaboratively.

1. Passion for luxury sales and customer service.
2. Curiosity and interest in fashion, art, and design.
3. Excellent communication and interpersonal skills.
4. Ambition, resilience, and a results-driven mindset.
5. Strong problem-solving abilities.

Experience in luxury retail or a similar customer-facing role is preferred.

Prada is celebrated for its creative and international work environment, where curiosity and a quest for excellence are highly valued. The company is committed to inclusivity and diversity, ensuring equal opportunities and fostering a respectful workplace for all employees.