Prada Client Advisor

The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, it operates in over 45 countries under prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on its diverse workforce, comprising employees from more than 100 nationalities, and is committed to fostering an inclusive and dynamic work environment.

1. Provide an exceptional in-store experience by welcoming and serving customers.
2. Cultivate and maintain client relationships using CRM and digital tools.
3. Engage in cross-selling across departments to achieve sales targets and KPIs.
4. Stay informed about fashion trends and competitors.
5. Demonstrate comprehensive brand and product knowledge.
6. Address customer complaints effectively, involving the line manager when necessary.
7. Maintain high standards of shop floor and visual display in line with company guidelines.
8. Contribute to store security and prevent product theft.

1. Proven ability to build long-lasting client relationships.
2. Experience in delivering excellent customer service in a luxury retail environment.

1. Passion for sales and human relations.
2. Problem-solving skills and a keen interest in luxury fashion, art, and design.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Fluency in English; additional languages are advantageous.

Previous experience in luxury retail sales or a similar customer-facing role is required.

Employees enjoy a creative and international work environment, opportunities for professional growth, and an inclusive workplace that values diversity.

Prada Group fosters a creative and international atmosphere, driven by curiosity and a pursuit of excellence. The company values talent and passion, promoting professional growth and inclusivity, ensuring equal opportunities for all.