Prada Client Advisor

Prada, a prestigious name in the luxury fashion industry, is part of the renowned Prada Group. Known for its innovative designs and commitment to excellence, Prada operates globally, offering a diverse and inclusive workplace. The brand is synonymous with sophistication and quality, making it a coveted employer for those passionate about luxury fashion.

1. Create a welcoming environment for clients and provide excellent service in line with the 'client journey ceremony'.
2. Capture customer data in the company CRM to maintain and develop client relationships.
3. Embrace and promote an Omni Channel mindset.
4. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
5. Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
6. Stay informed about fashion trends and competitors.
7. Demonstrate strong brand and product knowledge.
8. Effectively handle customer complaints, liaising with the line manager when necessary.
9. Maintain high standards for shop floor and visual displays, adhering to Prada's operational guidelines.
10. Contribute to security measures to prevent product thefts.

1. Fluent in French and English, with Dutch as a plus.
2. Experience in building long-lasting client relationships.
3. Ability to work both independently and as part of a team.

1. Passion for selling and retail environments.
2. Curiosity and interest in luxury fashion, art, and design.
3. Excellent communication and interpersonal skills.
4. Ambition, resilience, and self-motivation.
5. Problem-solving abilities.

Previous experience in luxury retail or a similar customer-facing role is preferred.

Prada fosters a creative and international environment, valuing curiosity and the pursuit of excellence. The brand is committed to diversity and inclusion, ensuring equal opportunities and a respectful workplace for all employees.