Prada Client Advisor

Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation in the fashion industry. As a global leader, it operates in over 45 countries under prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce comprising over 100 nationalities, Prada Group is committed to excellence and creativity.

1. Create a welcoming environment for customers, ensuring their needs and requests are met with exceptional service.
2. Capture and manage customer data in the company CRM to foster personalized relationships and future opportunities.
3. Promote an Omni Channel mindset and collaborate effectively with team members.
4. Engage in cross-selling across departments to achieve individual sales targets and KPIs.
5. Stay informed on fashion trends and competitors to maintain brand and product knowledge.
6. Address customer complaints effectively, involving the line manager when necessary.
7. Maintain high standards of shop floor and visual displays, adhering to operational guidelines and stock procedures.
8. Contribute to store security and prevent product thefts.

1. Passion for sales and retail environments
2. Interest in luxury fashion, art, and design
3. Ability to build long-lasting client relationships
4. Teamwork and independent work capabilities
5. Excellent communication and interpersonal skills
6. Ambition, resilience, and problem-solving abilities
7. Fluency in English; additional languages are advantageous

Experience in building and maintaining client relationships within a luxury retail environment is preferred.

Employees enjoy a creative and international work environment that fosters professional growth and values talent and passion.

Prada Group champions a culture of inclusivity and diversity, ensuring equal opportunities for all candidates. The company values the unique contributions of its employees and is committed to a fair and respectful workplace.