Pomellato Operations Manager

New York • USA

Thursday, November 20, 2025

Pomellato, a distinguished name in the realm of contemporary fine jewelry, has been celebrated for its vibrant gemstones and unconventional elegance since 1967. As part of the esteemed Kering Group, Pomellato benefits from the resources and prestige of a global luxury conglomerate known for managing iconic brands across fashion, leather goods, jewelry, and watches. Committed to sustainability and equality, Pomellato has achieved 100% responsible gold purchasing, reflecting its dedication to an eco-conscious future.

1. Actively participate in the Americas leadership team to define strategic and tactical initiatives in alignment with Operations HQ guidelines.
2. Maximize operational efficiency and productivity through comprehensive process analysis and cross-departmental collaboration.
3. Analyze current operational processes and performance, recommending improvements as necessary.
4. Establish quantitative and qualitative metrics, guidelines, and standards to evaluate company efficiency and effectiveness.
5. Communicate and implement new directives, policies, or procedures to management and staff.
6. Lead logistics and operations teams with a focus on strategic operational goals, ensuring adherence to financial targets and budget constraints.
7. Establish and maintain effective policies for inventory tracking and after-sales services.
8. Coordinate with Customs Representatives for import, VAT, and duties on shipments from HQ in Italy.
9. Manage 3PL warehouse operations, monitor KPIs, and identify areas for process improvement.
10. Oversee relationships with couriers and freight partners, negotiating rates and ensuring timely and accurate deliveries.
11. Supervise, train, and motivate customer service specialists to achieve performance goals and ensure timely resolution of customer inquiries and complaints.
12. Develop and implement policies to enhance service quality and efficiency, working closely with sales, HQ, and product teams.

1. Degree in engineering or proven experience in operations/supply chain roles.
2. Previous successful team management experience.
3. Authorization to work in the US.

1. Proficiency in ERPs and WMS.
2. Knowledge of retail front-end and back-end systems.
3. Advanced problem-solving and analytical skills, particularly in data analysis using Excel.
4. Operational agility in a fast-paced environment.
5. Proficiency in foreign languages such as Spanish and/or Italian is a plus.

Proven experience in operations or supply chain roles, with a successful track record in team management.

Degree in engineering or related field.

A competitive base salary ranging from $115,000 to $125,000 per year, subject to geographic differentials and other factors.

Pomellato offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Pomellato fosters a diverse and inclusive workplace culture, valuing the unique talents and perspectives of its employees. As an Equal Opportunity Employer, Pomellato is committed to providing a work environment free from discrimination and harassment, ensuring all employees can thrive.