Pomellato Concession Manager

Pomellato, a distinguished name in the realm of contemporary fine jewelry, is celebrated for its vibrant gemstones and innovative designs. Since its inception in Milan in 1967, Pomellato has been at the forefront of luxury craftsmanship, emphasizing sustainability with its commitment to 100% responsible gold purchasing. As part of the prestigious Kering Group, Pomellato benefits from the global influence and resources of a luxury conglomerate that champions the development of iconic brands across fashion, leather goods, jewelry, and watches.

1. Manage the boutique to achieve sales objectives and KPIs, dedicating significant time to the shop floor with the sales team and clients.
2. Develop and implement action plans based on mystery shopping results.
3. Continuously coach sales teams on delivering extraordinary service and selling skills to create a unique shopping experience.
4. Resolve client concerns and disputes, ensuring client satisfaction is prioritized.
5. Ensure ethical behavior and integrity of the store team towards clients.
6. Facilitate training participation for store teams to enhance knowledge on collections, selling techniques, brand stories, and security.
7. Collaborate with sales trainers on training implementation and follow-up.
8. Proactively recruit new customers and create events to generate business opportunities, engaging sales teams in social events.
9. Cultivate and maintain relationships with clients both in-store and externally.
10. Implement client database activities in line with marketing guidelines.
11. Oversee the maintenance, appearance, and safety of the store, addressing maintenance issues as per guidelines.
12. Ensure proper functioning of the store in terms of product assortment and visual merchandising, monitoring stock and adhering to display guidelines.
13. Maintain sales teams' grooming standards.
14. Efficiently manage store stock according to KPIs.
15. Supervise After Sales Service activities and requests.
16. Possess strong knowledge of the market, including competition, events, products, and pricing.
17. Maintain awareness of brand locations, events, and marketing activities relevant to the store's environment.

1. Strong experience in a similar position within a customer service-focused luxury environment.
2. Fluency in French and English; additional languages are advantageous.

1. Exceptional communication and interpersonal skills.
2. Strong negotiation and customer orientation.
3. Integrity and entrepreneurial mindset.
4. Positive attitude, enthusiasm, and team leadership.
5. Effective networking abilities.

Significant experience in a customer service-focused luxury environment, with a genuine passion for luxury goods.

Pomellato offers a dynamic work environment with opportunities for learning and growth. The brand is committed to talent development and internal mobility, fostering leadership skills and helping employees reach their full potential. As an Equal Opportunity Employer, Pomellato values diversity in all its forms, enriching the workplace and fostering adaptability.

Pomellato promotes a workplace culture that values diversity, inclusivity, and sustainability. The brand encourages a stimulating and fulfilling environment where employees are empowered to express their talents and contribute to a collective vision. As part of the Kering Group, Pomellato benefits from a global network that supports innovation and excellence.