Pomellato Client Advisor

DoDo is a Milan-born jewellery brand known for playful, narrative-led charm collections and a strong commitment to responsible sourcing. The brand operates within the Pomellato family and is part of the Kering Group, combining artisanal craftsmanship with group-level sustainability programmes and luxury retail expertise.

1. Act as a brand ambassador for DoDo, delivering an authentic and passionate representation of the brand during every client interaction.
2. Develop and maintain deep product knowledge and weave brand history and storytelling into the sales experience.
3. Welcome customers, provide personalised service, and nurture long-term relationships to build brand loyalty.
4. Use CRM and clientelling tools to manage client portfolios, track CRM KPIs and execute targeted follow-up activity.
5. Drive individual and boutique sales results through disciplined use of KPIs and business applications.
6. Maintain boutique standards: merchandise presentation, stock organisation, security and adherence to grooming and behavioural policies.
7. Monitor market and fashion trends to inform selling activity and the boutique’s commercial approach.
8. Contribute positively to team initiatives, support smooth daily operations and participate in boutique projects and events.

1. Fluent in German and English; additional languages are an advantage.
2. Commercial mindset with curiosity, empathy and agility; strong customer orientation.
3. Ability to work with a diverse client base and adapt communication style accordingly.
4. Availability to work rotating shifts (including weekends) as required by boutique operations.
5. Excellent interpersonal skills, team spirit, resilience and the ability to multitask under pressure.
6. Product sensitivity and an informed knowledge of fashion and jewellery market trends.
7. Open to feedback and able to communicate clearly with peers and managers.

1. CRM
2. clientelling tools
3. KPIs
4. business applications
5. product storytelling
6. merchandising
7. customer relationship management
8. multitasking under pressure

Preferably 1+ year of client-facing retail experience; experience in luxury jewellery or fashion retail and demonstrated ability to meet sales KPIs and use CRM/clienteling tools is an advantage.

High school diploma or equivalent; vocational training or a degree in fashion, retail or luxury management is a plus.

The brand fosters a creative, client-centric boutique culture that values craftsmanship, storytelling and sustainability. As part of the Pomellato and Kering group, boutique teams operate in a collaborative environment with a strong emphasis on training, heritage and responsible sourcing.