Pomellato Client Advisor

Pomellato is a Milanese house renowned for contemporary handcrafted fine jewellery and a signature use of coloured gemstones. The brand is part of the Kering group and is recognised for its artisanal approach, distinctive design language and commitment to responsible sourcing and sustainable practices.

1. Deliver exceptional, personalised service to clients in the boutique and throughout the pre- and post-sale lifecycle.
2. Manage and develop long-term client relationships through proactive clienteling, prospecting and follow-up activities.
3. Identify customer needs and translate them into sales opportunities to meet and exceed boutique targets.
4. Act as a brand ambassador, communicating Pomellato’s values, design heritage and product knowledge with authenticity and discretion.
5. Support boutique operations including merchandising, stock management, appointment scheduling and basic administrative tasks (email/calendar management).
6. Uphold the highest ethical and service standards in every client interaction and contribute to a positive team environment.

1. Fluent in English and German; additional languages are advantageous.
2. Excellent verbal communication, interpersonal sensitivity and negotiation skills.
3. Strong client orientation with demonstrated ability to build and maintain professional relationships.
4. High ethical standards, discretion and professionalism in dealing with clientele.
5. Proactive, entrepreneurial mindset with a collaborative, team-focused attitude.
6. Proficient in MS Office and Outlook.

1. Client relationship management
2. Negotiation
3. Customer service
4. Sales prospecting
5. MS Office
6. Outlook

Previous experience in retail, luxury goods or jewellery sales is preferred; ideally 2+ years in client-facing roles within premium or luxury boutiques, with demonstrable track record in client development and achieving sales targets.

Secondary education; vocational training or certification in retail, sales or luxury goods is preferred but not required.

Pomellato fosters a creative, client-centred culture that values craftsmanship, design originality and responsible practices. The brand emphasises talent development, internal mobility and diversity, encouraging employees to grow professionally within a supportive luxury retail environment.