Piaget Client Ambassador

Piaget is a Swiss maison renowned for high-jewellery and haute horlogerie, recognised for its artisanal craftsmanship and elegant design language. As part of the Richemont group, the brand combines technical watchmaking expertise with couture-level jewellery savoir-faire and operates within luxury retail environments and flagship department stores worldwide.

1. Represent Piaget at Selfridges, delivering an exceptional, personalised client experience aligned with maison standards.
2. Proactively prospect and convert new clients while cultivating long-term relationships with high-value clientele through consistent clienteling and aftercare.
3. Achieve and exceed individual sales targets and contribute to store KPIs through consultative selling and upselling of watches and jewellery.
4. Maintain exemplary visual merchandising and product presentation within the Piaget area of the department store.
5. Manage stockroom procedures, assist with inventory controls and ensure accurate recording in the CRM/POS system.
6. Participate in product, brand and sales training; act as a brand ambassador at in-store events and client appointments.
7. Liaise with Selfridges store management and Piaget retail leadership to ensure a seamless client experience and adherence to operational protocols.

1. Proven track record of success in luxury retail sales, preferably within watches or fine jewellery.
2. Outstanding interpersonal skills with a polished, client-focused demeanour and discretion when dealing with high-net-worth clients.
3. Strong commercial acumen with a consultative approach to selling and the ability to build repeat business.
4. Flexible availability including weekends, evenings and peak retail periods.
5. Legal right to work in the UK.

1. Clienteling and relationship management
2. Consultative luxury sales and upselling
3. Product knowledge in watches and fine jewellery
4. Point-of-sale (POS) and CRM usage
5. Visual merchandising and store presentation
6. Fluent verbal communication and presentation skills

Minimum 2 years of experience in luxury retail or department-store environments, ideally with direct exposure to watchmaking or fine-jewellery sales. Experience managing high-value transactions and maintaining client databases is preferred.

Secondary education completed; vocational qualifications or a diploma in retail, hospitality or a related field desirable.

Piaget cultivates a culture of craftsmanship, refinement and client-centric service rooted in Swiss watchmaking and jewellery traditions. The workplace emphasizes attention to detail, creative expression and collaborative professionalism, with high standards for presentation and client care.