Parfums Christian Dior Customer Service Training & Quality Manager

Jersey City • USA

Saturday, April 5, 2025

Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite fragrances and cosmetics. As part of LVMH, the world's leading luxury goods group, Dior offers unparalleled career opportunities and a commitment to excellence in the luxury sector.

1. Collaborate with HQ and Training Director to implement and enhance training programs aligned with brand culture and local customer service strategies.
2. Adapt global training practices to the local context in partnership with the local Training & Development department.
3. Train and coach advisors to develop quality expertise and achieve both quantitative and qualitative objectives.
4. Equip Team Leaders with the necessary skills to monitor, evaluate, and coach advisors effectively.
5. Regularly review and refine training content to ensure clarity and accessibility.
6. Lead quality calibration sessions with Team Leaders, CS Manager, and HQ to standardize evaluation processes.
7. Define and update observable behaviors that impact customer satisfaction.
8. Oversee the quality monitoring process and conduct assessments to ensure compliance.
9. Design performance training reports to drive operational improvements.
10. Analyze quality results with the CS Manager to tailor training paths for staff to meet CS targets.

1. Minimum 5 years of training experience, preferably in customer service or retail.
2. Passion for beauty and the luxury industry.
3. Fluency in English and at least one other language; French is advantageous.

1. Strong presentation, organizational, and communication skills.
2. Proficiency in PowerPoint and Excel.
3. Ability to develop interactive and comprehensive training programs.
4. Excellent communication, listening, and comprehension abilities.
5. Capacity to evaluate and adapt existing training programs.
6. Effective communication with all organizational levels.
7. Leadership skills to inspire and motivate teams.
8. Service-oriented mindset.
9. Brand ambassador capabilities.
10. Ability to create and manage a community on a training app with digital content.

Minimum of 5 years in training, preferably within a customer service or retail environment.

Salary range of $95,000-$110,000, with flexibility based on expertise, performance, and tenure.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Dior fosters a dynamic and inclusive workplace culture that values creativity, innovation, and excellence. As part of LVMH, employees are encouraged to pursue professional growth and contribute to the brand's legacy of luxury and sophistication.