Customer Service Trainee

Parfums Christian Dior, part of the LVMH group, is a leading luxury brand known for its excellence, creativity, and expertise in perfumes, cosmetics, and skincare. Since 1947, the brand has been revolutionizing the codes of French style and luxury, combining tradition with innovation. The company offers a dynamic and inclusive work environment that values diversity and encourages personal and professional growth.

1. Support specialists working for 18 European countries, including Poland, Czech Republic, Slovakia, Romania, and Hungary.
2. Manage the process of handling and documenting complaints received.
3. Support in the control of orders in all areas.
4. Process sales and POSM orders in the logistic SAP system.
5. Prepare customer service summary reports.
6. Distribute invoices.
7. Collaborate closely with the Customer Service Manager.
8. Follow up on missing items for quick reordering.
9. Daily follow-up on the realization of orders.

1. Strong analytical skills.
2. Knowledge of MS Excel.
3. SAP knowledge is an advantage.
4. Medium to advanced knowledge of English.
5. Planning and organizational skills.
6. Strong interpersonal and communication skills.
7. Team player.
8. Detail-oriented and well-organized.

Beginner

Wide range of challenges in a fast-moving, ambitious environment with daily learning opportunities and passionate team members. Career development opportunities within the global presence of LVMH's 75 distinguished Houses.

Parfums Christian Dior values diversity and inclusivity, fostering a fulfilling work environment. The company is located in Warsaw, Poland, and offers a hybrid working mode.