Boutique Manager

Parfums Christian Dior is a prestigious brand within the luxury fashion industry, known for its high-quality perfumes and cosmetics. The company is part of the LVMH group, which is a leader in the luxury sector, offering a wide range of products and services across various markets.

1. Achieve retail sales targets and contribute to store and services KPIs.
2. Provide exceptional Dior client experience and sell products by meeting clients' needs.
3. Educate customers on the Dior brand and products.
4. Lead the team by example on the sales floor and ensure a welcoming environment.
5. Report store performance to leadership weekly.
6. Build and execute strategies to support business and client development.
7. Gather and report market and competition trends.
8. Host leadership in-store and discuss business KPIs and opportunities.
9. Ensure availability and use of omnichannel service offerings.
10. Set and track individual KPIs for employees and motivate staff.
11. Coach and develop team members using Dior tools and training materials.
12. Foster a positive working environment and culture of excellence.
13. Oversee annual review process for all store employees.
14. Assist in recruiting top talent and manage onboarding, development, and retention.
15. Manage scheduling, payroll, and compliance with company policies and labor laws.
16. Ensure compliance with mandatory training programs.
17. Ensure exceptional client and service-centric mindset in the team.
18. Manage internal and external communication for successful events.
19. Propose and execute actions to drive store traffic and customer loyalty.
20. Organize and host events, ensuring Dior client experience standards.
21. Manage daily operational processes in the boutique.
22. Handle cash management and optimize stock levels.
23. Execute inventory management and loss prevention initiatives.
24. Ensure visual merchandising guidelines are applied.
25. Uphold and adhere to all boutique and LVMH/Dior policies and procedures.

1. 3+ years as a Business or Boutique Manager managing a team of 5 to 10 people.
2. Proven track record in achieving retail results.
3. Experience in luxury retail environment or fragrance brand.
4. Experience executing prestigious brand events.

1. Excellent selling and customer service skills.
2. Strong beauty knowledge and vocabulary.
3. Ability to connect with clients and nurture relationships.
4. People management skills.
5. Excellent writing, communication, and interpersonal skills.
6. Digital savvy and experience with operational POS systems.
7. Proficient in Microsoft Office and client tracking systems.

Minimum 3 years in a similar role, preferably in luxury retail.

Salary range of $90,000-$110,000, with flexibility based on expertise, performance, and tenure.

Market competitive pay with flexibility to recognize and reward various levels of expertise.

The company fosters a culture of excellence, client-centricity, and continuous improvement. Located in Costa Mesa, California, the workplace encourages diversity, mutual respect, and teamwork.