Omega Sales Assistant

Omega is a renowned Swiss luxury watchmaker known for precision, craftsmanship and iconic design. The brand operates globally through a network of boutiques and retailers and is part of the Swatch Group, one of the leading horology conglomerates. As an employer, Omega places emphasis on product expertise, client service excellence and the preservation of traditional watchmaking values within a modern retail environment.

1. Deliver outstanding, personalized client service to affluent and international customers, cultivating long-term relationships and repeat business.
2. Actively drive boutique sales through expert product presentation, informed recommendations and skilled closing techniques for watches and jewellery.
3. Explain technical features and the heritage of mechanical watches to clients with clarity and credibility.
4. Maintain high standards of visual merchandising, boutique presentation and product care to reflect the brand's luxury positioning.
5. Process transactions, manage customer records and assist with after-sales service, including follow-up and basic service coordination.
6. Support inventory control, stock management and stockroom organisation while ensuring compliance with loss-prevention procedures.
7. Attend product and technical training sessions to maintain up-to-date knowledge of collections and watchmaking developments.

1. Proven commercial orientation with strong interpersonal skills and a passion for luxury watches and jewellery.
2. Technical interest in horology; ability to communicate mechanical concepts to clients understandably.
3. Prior experience in premium or luxury retail is preferred, ideally within watches or high-end jewellery.
4. Impeccable attention to detail, professional presentation and discretion when serving high-net-worth clientele.
5. Flexibility to work retail hours including weekends and public holidays as required by boutique operations.

1. Luxury clienteling and relationship management
2. Sales techniques and closing skills
3. Technical understanding of mechanical watches
4. Visual merchandising and boutique presentation
5. Point of Sale (POS) transaction processing
6. Inventory control and stockroom organisation

Ideally 1–3 years of experience in luxury or premium retail, with demonstrable success in client-facing sales roles; direct experience with watches or jewellery is advantageous.

Vocational training in retail, sales, watchmaking or a related discipline, or equivalent professional experience in luxury retail.

Omega combines Swiss watchmaking tradition with contemporary international retailing, fostering a culture of technical excellence and client-focused service. The brand values continuous learning and product expertise, supporting employees through training to deliver a refined boutique experience.