Omega Case Assembly Operator — Customer Service

Omega is a globally recognised Swiss luxury watchmaker renowned for technical precision, innovation and enduring design. As part of the Swatch Group, Omega combines Haute Horlogerie craft with industrial excellence and operates worldwide across retail, manufacturing and after‑sales service networks.

1. Assemble and finish watch cases and related components to exacting technical drawings and work instructions.
2. Perform visual and dimensional quality inspections at each production stage; document and escalate non‑conformities.
3. Support after‑sales operations by preparing and reassembling customer service cases and ensuring traceability of service parts.
4. Operate precision hand tools, micrometers and magnification equipment; maintain calibrated tooling and a clean workstation.
5. Complete production and service documentation, update order status, and coordinate with customer service and repair teams to meet turnaround targets.
6. Adhere to safety, compliance and internal quality standards (e.g., cleanliness, ESD and handling protocols).

1. Vocational training in watchmaking (CFC), micro‑mechanics, or equivalent technical qualification preferred.
2. Demonstrable fine motor skills and excellent manual dexterity.
3. Strong attention to detail with proven ability to work to tight tolerances and production targets.
4. Ability to read technical drawings and follow standard operating procedures precisely.
5. Reliable team player with disciplined time management and good documentation practices.

1. Micro‑mechanical assembly
2. Precision hand tool operation
3. Visual and dimensional inspection
4. Work instruction and technical drawing interpretation
5. Traceability and service order documentation

Typically 1+ years of hands‑on experience in micro‑mechanical or precision assembly, ideally within watchmaking or a related high‑precision industry. Experience supporting after‑sales or service workflows is advantageous.

Vocational diploma in watchmaking, micro‑mechanics or an equivalent technical apprenticeship; candidates with relevant on‑the‑job experience will also be considered.

Omega cultivates a culture grounded in technical excellence, meticulous craftsmanship and continuous improvement. The workplace values precision, cross‑functional collaboration and career development within a global luxury brand and Swatch Group ecosystem.