Omega Boutique Director

OMEGA is a prestigious Swiss watchmaker renowned for technical excellence, precision and timeless design. As a globally recognised luxury Maison and part of the Swatch Group, OMEGA operates flagship boutiques and retail outlets worldwide, combining heritage watchmaking expertise with high standards of client service and retail excellence.

1. Lead and oversee all boutique operations to deliver outstanding client service and achieve sales and profitability targets.
2. Manage, coach and develop boutique staff; recruit and build a high-performing team aligned with brand standards.
3. Own P&L accountability for the store: monitor sales performance, control costs and optimise inventory turnover.
4. Implement and maintain OMEGA visual merchandising standards and ensure compliance with corporate retail guidelines.
5. Develop and nurture long-term relationships with VIP and prospective clients through bespoke clienteling and CRM processes.
6. Coordinate local marketing, events and product launches in collaboration with regional management and brand marketing.
7. Ensure accurate stock control, shrinkage prevention and adherence to security and regulatory procedures.
8. Prepare regular management reports and analyse KPIs to drive continuous performance improvement.

1. Proven leadership in luxury retail with demonstrated ability to manage and inspire a multi-disciplined boutique team.
2. Demonstrable track record of meeting or exceeding sales targets and managing store-level P&L.
3. Deep product knowledge of high-end watches or equivalent luxury goods, with an aptitude for technical product storytelling.
4. Strong commercial acumen, analytical skills and experience using retail reporting tools and CRM systems.
5. Excellent interpersonal skills with polished client-facing presence and event-hosting capability.
6. Fluency in German and strong command of English; additional languages are advantageous.

1. Clienteling
2. Visual merchandising
3. P&L management
4. Inventory and stock control
5. Team leadership and coaching
6. Retail KPI analysis
7. CRM (client relationship management)
8. Event and VIP client management

Extensive experience in luxury retail, typically 5+ years with at least 2 years in a managerial or store-director capacity; prior exposure to watches or premium leather goods preferred.

Tertiary education in business, retail or hospitality is preferred; a strong equivalent background in luxury retail will be accepted.

The Maison cultivates a culture of craftsmanship, precision and refined client service, reflecting its Swiss watchmaking heritage. Employees are expected to uphold rigorous standards, deliver personalised luxury experiences and contribute to a collegial, performance-driven retail environment.