Officine Universelle Buly Customer Relations Intern (B2C & B2B)

Officine Universelle Buly is a Parisian heritage beauty house celebrated for its apothecary aesthetics, refined perfumery and dedication to traditional French savoir‑faire. Now part of the LVMH group, the brand preserves a boutique, craftsmanship-led identity while operating internationally through select boutiques and wholesale partnerships.

1. Handle day-to-day omnichannel customer inquiries (email, WhatsApp, telephone, Instagram Direct Messages) and manage cases through the omnichannel ticketing system.
2. Provide first-level responses using established protocols and the product catalogue; escalate complex cases to appropriate teams to ensure consistent client experience.
3. Collect, analyse and synthesise customer verbatims to identify friction points and propose operational recommendations.
4. Support implementation and tracking of projects aimed at improving customer journey fluidity across channels; produce regular reporting on satisfaction and performance indicators.
5. Assist the B2B Client Relations lead with corporate orders: product advising, quote preparation, coordination with accounting and logistical follow-up to guarantee timely delivery.
6. Support relationship management with hotel and restaurant partners to ensure service quality and continuity.

1. Enrolled in Master 1 or Master 2 (business school or equivalent).
2. Strong interest in the luxury, beauty and cosmetics sectors.
3. Excellent command of French and English (oral and written); a third language is a plus.
4. Organised, rigorous, service‑oriented with the ability to manage multiple tasks concurrently.
5. Good interpersonal skills, curiosity, team spirit and rapid learning capability.
6. Previous exposure to omnichannel customer service, CRM or retail environments is advantageous.

1. Omnichannel customer service
2. B2B order coordination
3. Client verbatim collection and analysis
4. Reporting and KPI tracking
5. Pack Office
6. Zendesk
7. CRM
8. WhatsApp
9. Instagram Direct Messages

Entry-level internship suited to Master’s students; prior experience in omnichannel customer service, CRM or retail is a plus but not mandatory.

Master's student (M1 or M2) in business school or equivalent.

The workplace blends the artisanal refinement of a historic apothecary with the professional standards of a global luxury group. Employees are expected to uphold meticulous service‑level standards, value cultural heritage and collaborate across boutiques and corporate teams. The brand emphasises inclusion and diversity as drivers of performance and creativity.