Montblanc Senior Sales Associate

London UK

Tuesday, January 21, 2025

Montblanc, a distinguished member of the Richemont family, is renowned for its exquisite craftsmanship and timeless elegance. As part of a global luxury conglomerate, Montblanc offers unparalleled opportunities for professional growth and development, fostering a culture of excellence and innovation.

1. Achieve sales, profit, and strategic objectives for the boutique.
2. Develop and track key performance indicators (KPIs) and follow up on results.
3. Initiate sales and profit strategies with a focus on high-end products.
4. Report regularly on sales and other KPIs.
5. Implement brand guidelines, including visual merchandising and customer service standards.
6. Assist the Boutique Manager in leading a high-performance team and ensuring excellent customer experiences.
7. Motivate the team in collaboration with the Boutique Manager and Senior LED Manager.
8. Ensure full team coverage during all business hours.
9. Optimize stock and merchandising to maximize sell-through.
10. Collaborate with the Boutique Manager, Retail Operations Manager, and Logistics Executive to maintain appropriate stock levels.
11. Manage inventory and conduct regular level controls.
12. Oversee accurate till operations, system maintenance, and reporting.
13. Manage security and follow up on repairs and maintenance for the boutique.
14. Promote corporate business gift opportunities.
15. Ensure impeccable customer service and manage VIP customer relationships.
16. Execute planned boutique activities and manage all customer service and client topics.

1. Over 5 years of experience in retail management.
2. Proven leadership skills with the ability to support and develop large teams.
3. Experience in developing client-centric and omnichannel-minded teams.

1. Leadership and team development
2. Client relationship management
3. Retail operations and inventory management
4. Sales strategy and KPI development
5. Customer service excellence

A minimum of 5 years in retail management, with a focus on luxury brands.

Opportunities for internal development and mobility within the Richemont group, enhancing both personal and professional growth.

Montblanc, as part of the Richemont group, champions a culture of internal development and mobility, offering a wealth of opportunities for personal and professional advancement. The environment is one of collaboration, innovation, and a commitment to excellence.