Montblanc Senior Client Advisor

Milan • Italy

Tuesday, May 13, 2025

Montblanc, a distinguished member of the Richemont Group, epitomizes luxury and sophistication in the world of fine writing instruments, watches, and leather goods. As part of Richemont, a global leader in luxury goods, Montblanc benefits from a rich heritage of craftsmanship and innovation, offering employees a dynamic and culturally diverse environment that values creativity and excellence.

1. Drive sales performance by actively participating in the daily sales process and consistently achieving personal and boutique sales targets.
2. Provide exceptional client service, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance the client experience.
3. Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
4. Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
5. Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
6. Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

1. 3-4 years of proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
2. Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
3. Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
4. Established network of local clients and connections within the Milanese luxury scene.

1. Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
2. Demonstrated affinity for digital technologies and CRM applications.
3. Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
4. Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

3-4 years of proven experience in luxury retail, demonstrating a strong understanding of the high-end market.

Employees enjoy a culturally diverse environment that values creativity and excellence, along with opportunities for professional growth within the Richemont Group.

Montblanc, as part of the Richemont Group, values the rich diversity of arts, cultures, and human skills. The company fosters an environment of freedom, collegiality, loyalty, and solidarity, emphasizing empathy, curiosity, courage, humility, and integrity. There is a strong commitment to caring for the world and fostering untapped potential.